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| VisionMonitor is committed to providing its customers with effective, reliable technical support with appropriate avenues of assistance in overcoming any problems or issues that they may encounter with VisionMonitor products. In working with our customers, we aim to provide the best possible solution in the shortest possible time. For this reason we also provide support during both the product pilot phases and production deployments. |
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| VisionMonitor Support provides business hours access to technical support staff for assistance with VisionMonitor products. Access to key VisionMonitor technical information is also provided with support. |
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Key services include:
- Five (5) days per week access to a Technical Specialist during normal business hours, Monday through Friday
- Remote diagnosis of technical situations and problem isolation, reporting, and tracking
- Submittal of service requests via website, e-mail or phone
- Access to maintenance and upgrade release for designed platforms
- Access to key VisionMonitor technical information
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| VisionMonitor personnel will work on emergency tickets until workaround or Error correction is found. If solution is not found in eight (8) hours, management escalation procedure is followed. |
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| For more information about our support programs, or to submit a support ticket, click here. |
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